Ordering Information


Camilla Valley Farm Weavers' Supply is pleased to provide a wide range of Weaving and Knitting supplies which we ship to customers all over North America and the world. This page provides information about how to order products along with our terms and conditions. If you have any questions about these or any of our products, do not hesitate to contact us by phone, mail or email using the numbers below.



Ordering Options

Select the most convenient way to order from Camilla Valley Farm:

Order Online
Our Secure Online Form is available for those wishing to send us orders electronically. Simply select one of the forms below, fill out the order form that appears and then press the "Send" button at the bottom. The information will be encrypted in its travel through the Internet from your computer to our web site. Select one of the options below to create a new window with the secure order form that applies to your location:

US Customers
Canadian Customers
International Customers

Note that by creating a new window for your order you can continue browsing through our web site while filling out your order.
By Phone
To place an order by phone, call us using our local telephone number at:

(519) 941-0736

If you get our voicemail, please leave a message and we will get back to you as soon as we can.
By Email
Simply send us your order information via email to:

nmanners@camillavalleyfarm.com

If you have ordered from us in the past and want to use the same credit card information, simply indicate this in your email order. If it is a new order or your credit card information has changed, call us or indicate in your email that you want us to call you.
By Regular Mail
To mail your order in, simply print out the order form, fill it out and send it to us at the address below. If you have problems printing the form, simply write us a letter and send it to:

Camilla Valley Weavers' Supply
P. O. Box 341
Orangeville, Ontario
Canada L9W 2Z7

Be sure to enclose your phone number so that we can call you if necessary.
In Person
Our Retail Store is located just north of Orangeville in a separate building on our farm. We stock very large inventories of yarn, loom parts and books. We have a number of items not listed on the website including a selection of new and used weaving looms. Click Here for more information.

The store is currently open Tuesday, Wednesday and Thursday from 10:00am to 3:00pm EST.

Other Information

Method of Payment:

Payment for your order can be by Cheque, Money Order (In Canadian or US Funds) or Electronic Funds Transfer. For Credit Card purchases we accept both VISA and Mastercard but do not take Debit Cards.

For credit card payments, Canadian and International customers will be billed in CDN dollars. For credit card purchases from US residents, Camilla Valley Farm will bill your credit card with the exact US dollar value eliminating any currency conversion charges from the credit card company. Note that we do not impose a minimum order restriction.

Gift Certificate

A Lopi or Peace Fleece Sweater Kit, a Book on Weaving or one of the many other items we have will make a perfect gift for that special person, but what if you don't know what he/she would like? Camilla Valley Farm offers gift certificates to allow you to provide the Knitter or Weaver in your life with a present they can select themselves. Click Here for more information!


Shipping:

Shipping is normally done using standard surface mail unless requested otherwise. Some larger packages are shipped by UPS. Shipping costs vary based on the weight, size and destination of the package(s). We will calculate the total cost for your order and confirm the value with you before shipping along with the availability of the items requested.
Note: With the exception of the Kebec II, Weavebird, Cendrel, Penelope and Bergere looms, we ship new Leclerc Looms free to most destinations in Canada as well as the continental United States.


Want a Quote?

If you would like a quote for any order prior to purchasing, just call or send us an Email. Include the list of items, whether you want the amount in US or Canadian dollars and identify your City and State or Province.


Taxes:

Camilla Valley Farm Weavers' Supply charges 5% GST (Goods and Services Tax) to all orders going to Canadian destinations except for those in the provinces of Nova Scotia, New Brunswick, PEI and Newfoundland where the 15% HST (Harmonized Sales Tax) is charged and Ontario where the HST is 13% (only 5% HST is charged for books). Camilla Valley Farm does not charge any Canadian taxes on orders sent to US or other destinations outside of Canada. The shipping location and not the billing location determines the tax rate charged. The total cost including both shipping and taxes will be indicated when we acknowledge your order.


Returns Policy:

Camilla Valley Farm Weavers' Supply will accept the return of any product for refund or exchange within 30 days if it is defective or unsatisfactory. This policy does not apply to special order items or CD/DVDs which can only be exchanged if defective. A restocking fee may apply. The product must be in a re-sellable condition and you must contact Camilla Valley Farm before returning the item to get a RMA (Returned Material Authorization) number or the package may be refused. Improperly marked packages crossing the border can generate a customs fee which will affect the refunded amount. Upon contacting us for a RMA number we will advise how to mark the package for shipping. Our goal is customer satisfaction and we ask that you contact us as soon as you find a problem with anything you receive so we can correct the problem.


Price/Term Changes:

All prices and terms advertised on this web site and on our written material are subject to change without notice.




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Last Updated: Wednesday February 8th, 2017